1. MARKETING INTERN ADVERT

ROLE SUMMARY

Springboard Capital Ltd is looking for Marketing Intern reporting to a Marketing Officer. The intern will support the Marketing Department in the implementation of the marketing branding strategy.

RESPONSIBILITIES

  1. Assist in managing social media channels (Facebook, Twitter, Pinterest, Instagram, Flickr, and YouTube) and editorial calendar to ensure content is timely, relevant, and engaging.
  2. Designs, lays out, and produce artwork such as graphs, maps, charts, posters, banners, catalogues, fliers, signs and report covers
  3. Translating marketing needs and branding strategies into design strategies.
  4. Research and evaluate competitor marketing and digital content.
  5. Assist in management of the Branding and Marketing budget, which includes tracking project expenditures.
  6. Use photo manipulation software such as Adobe Suite to get desired results.
  7. Assist in the dispersing of marketing collateral
  8. Assist in planning and hosting of marketing events.

REQUIRED SKILLS AND QUALIFICATION

  1. Bachelor’s Degree in Marketing or any other related field from a recognized University
  2. Experienced in the use of graphic design software
  3. Knowledge in video editing and photo manipulation
  4. Innovative and Creative
  5. Should be a team player
  6. Have problem-solving skills

If you are interested in the position, kindly submit your resume hr@springboardcapital.co.ke by Monday 25th January 2021

 

 

2. CONTACT CENTRE INTERN ADVERT

ROLE SUMMARY

Springboard Capital Ltd is looking for Contact Centre Intern reporting to Customer Experience Coordinator. The intern will support the Customer Service Department in the implementation of the customer service agenda

RESPONSIBILITIES

  1. Assist in handling all modes of customer issues and enquiries on both inbound and outbound calls.
  2. Efficiently monitor and effectively address customer requests sent via email and social media platforms such as Twitter, Facebook, Web chat and WhatsApp
  3. Escalate and follow-up on customer issues on all the platforms with the relevant stakeholder where necessary
  4. Adhere to KYC and Risk management guidelines when handling customer requests, interviewing the clients and verifying information.
  5. Generate reports from issues handled, collect meaningful data and give analyses, which will be used to raise the standard of service and decision-making.
  6. Be actively involved in customer relationship management activities
  7. Perform any other duties assigned by the Management

 

REQUIRED SKILLS AND QUALIFICATION

  1. University degree from a recognized University preferably a business related course
  2. Practical experience in use of relevant MS Office applications..
  3. Previous Contact Center experience is an added advantage.

KEY COMPETENCIES

  1. Presenting and Communicating information- Speaks fluently, speaks with confidence, respond quickly to customers’ expectations with feedback, which projects credibility.
  2. Effectively bilingual- English and Swahili to better handle all calls.
  3. Interpersonal skills to effectively communicate with and manage customer expectations (internal and external).
  4. Team player-with a calm attitude is highly recommended.
  5. Trustworthy and able to keep any information you come across confidential.

 

If you are interested in the position, kindly submit your resume to hr@springboardcapital.co.ke by Monday 25th January 2021