The 2023 Service Excellence Awards by the Institute of Customer Experience Kenya bore witness to an outstanding achievement by Springboard Capital, securing the 2nd Place Winner in the Customer Experience Strategy Category. This prestigious recognition underscored the significant milestone attained by Springboard Capital, setting new benchmarks not only within the microfinance sector but also across the broader financial services industry.
What made this accomplishment even more remarkable was that Springboard Capital emerged as the sole microfinance company to achieve this prestigious honor, outperforming tough competition from insurance companies, banks, and mobile telecom companies, among many others. This outstanding achievement not only showcased Springboard Capital’s commitment to excellence but also highlighted their ability to set new standards and prove that dedication to exceptional customer service knows no bounds or industry limitations.
The Service Excellence Awards aimed to recognize and celebrate the success of corporations, both in the private and public sectors in Kenya, known for providing exemplary customer service. With an array of companies from various sectors coming together to show their prowess during the 2023 customer service week ,it was evident that the commitment to exceptional customer service had become a unifying force.
Springboard Capital Limited submitted in two distinct categories and got nominated for: the CS Week Innovation Award and the esteemed title of Best CX Strategy. In an impressive feat, we emerged victorious in the latter category as the 2nd Placed winner .This specific category involved a thorough review of various organizations’ customer experience strategies, scrutinizing their clear objectives, targets, and the effectiveness of their monitoring and evaluation procedures.
Benson Ngari, our CEO, expressed his happiness regarding this well-deserved recognition. He stated, “Our company’s strategy reflects our commitment to excellent customer service.” This statement highlights that Springboard Capital’s success is attributed to our dedication to ensuring our strategies revolve around providing customers with the best service. We have placed the customer at the core of our operations, ensuring that every facet of our business radiates our commitment to delivering excellent service.
In conclusion, the Service Excellence Awards plays a crucial role in elevating the profile of customer service practice and professionalism in Kenya, offering a platform to showcase Customer Service Excellence. Join the community that trusts us with their financial needs and experience the difference!
We also offer various loan products such as Business Loan, Emergency Loan, Asset Financing, Salaried Loan, Loan against Logbook, Import Duty Financing or Title Deed Loan, to help grow and manage all operations. Contact us today at 0700 944 444 or WhatsApp us through the button below, or email us at info@springboardcapital.co.ke.
