Privacy Policy – Spring Board Capital

Effective Date: 9/11/2025

At Spring Board Capital, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your data when you interact with us, including when you submit your details through Facebook lead forms.

  1. Who We Are

Spring Board Capital is a lending only Microfinance in Kenya offering loans like asset finance, business loans and related financial solutions.

Contact Information:

📍 Address: CPA Center opposite survey 3rd floor

📞 Phone: 011042700

📧 Email: Info@springboardcapital.ac.ke

  1. What Data We Collect

We may collect the following personal information:

  • Full Name
  • Phone Number
  • Email Address
  • Identification details (e.g., ID or Passport Number, where relevant)
  • Vehicle or Asset information (if applying for a logbook/asset loan)
  • Financial information necessary for loan assessment
  • Location details
  • Any other information you voluntarily provide

We may also automatically collect technical data if you visit our website, such as:

  • IP address
  • Browser type and device details
  • Cookies and analytics data
  1. How We Collect Data

We collect data through:

  • Facebook Lead Forms
  • Our website forms
  • Direct phone calls, SMS, or WhatsApp
  • Emails or in-person visits
  • Third parties (e.g., credit reference bureaus or regulators) where necessary for loan processing
  1. Purpose of Data Collection

Your personal data is collected for the following reasons:

  • To respond to your inquiries and requests
  • To contact you regarding our financial services (via phone, SMS, WhatsApp, or email)
  • To process and assess loan applications
  • To provide customer support and improve our services
  • To send you marketing offers and updates (with your consent)
  • To comply with legal and regulatory requirements
  1. Legal Basis for Processing

Depending on the circumstance, we process your personal data on the basis of:

  • Your consent (e.g., submitting your details on a Facebook lead form)
  • Performance of a contract (e.g., loan application and servicing)
  • Legal obligation (e.g., reporting to regulators)
  • Legitimate interest (e.g., follow-up communication, fraud prevention, service improvement)
  1. How We Use Your Data
  • To communicate with you about products and services
  • To verify your identity and eligibility for financial services
  • For customer relationship management
  • To comply with financial and regulatory obligations
  • For internal reporting, analytics, and improving services
  1. Sharing & Disclosure of Data
  • We do not sell, rent, or trade your personal information. Your data may be shared only with:
  • Our internal staff and authorized representatives
  • Third-party service providers (e.g., IT support, cloud storage, payment processors) under strict confidentiality agreements
  • Regulators, auditors, or law enforcement authorities if legally required
  • Partners where necessary to process your loan or financial request

All data is handled line with the Kenya Data Protection Act (2019).

  1. Data Storage & Retention

We store your data securely on protected systems with restricted access.

Personal information will only be retained as long as necessary for the purposes stated in this policy, or as required by law.

After the retention period, data will be deleted or anonymized.

  1. Data Security
  • We implement appropriate technical and organizational measures to protect your data, including:
  • Encrypted communications
  • Secure servers and storage
  • Restricted staff access to personal data
  • Regular monitoring and updates to our systems
  1. Your Rights

As a data subject under the Kenya Data Protection Act, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate or incomplete data
  • Request deletion of your data, subject to legal and contractual obligations
  • Withdraw your consent to marketing communications at any time
  • Lodge a complaint with the Office of the Data Protection Commissioner (ODPC) if you believe your rights are being violated
  1. Cookies & Tracking

If you use our website, we may use cookies, analytics, and tracking pixels (including the Facebook Pixel) to:

  • Understand website traffic and user behavior
  • Personalize your online experience
  • Deliver relevant ads and marketing messages
  • You can adjust your browser settings to manage or disable cookies.
  1. International Data Transfers

Where personal data is transferred outside Kenya (e.g., cloud storage or third-party services), we ensure that appropriate safeguards are in place to protect your data.

  1. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in law, regulation, or business practices. Updates will be posted on our official platforms and may also be communicated directly to you where necessary

  1. Contact Us

For any questions or concerns regarding this Privacy Policy or your data, please contact us at:

 

📍 Address: CPA Center opposite survey 3rd floor

📞 Phone: 011042700

📧 Email: Info@springboardcapital.ac.ke